Incident Notification - CEC OmniPay Outage / OrangePay

1:59pm - CEC agents started talking about issues with OmniPay 2:59pm - Kodi Hinkle from CEC reached out to BigMike 3:01pm - BigMike reached out to CEC and started investigating issue 3:16pm - BigMike created production notice (sorryapp) 3:26pm - Sucharita created OrangePay issue in #orange-pay 3:30pm - BigMike reached out to Bhaumik Patel (orangepay manager) 3:45pm - BigMike pulled into inc48947568 teams call 4:45pm - BigMike sent all clear

CardEasy outage being investigated

We've now resolved the incident. Thanks for your patience.

We've fixed the core issue, and are waiting for things to recover.

We are still working with our OmniPay/OrangePay teams to resolve this issue.

We have identified the issue and we have a call going with the CardEasy/OrangePay team.

They are actively working the issue and when they have an update we will relay. Next update from our side will be at 4:30pm

We have opened a support ticket with OrangePay/OmniPay team and they are currently investigating.

Next update 4pm, unless new information comes in.

Summary:

OmniPay Outage / OrangePay CEC associates are not able to checkout customers through the OmniPay Credit Card Process. Customers are currently able to checkout on their own.

Impact

• Incident Started: 1:59pm in slack channel
• Affecting Customers: No (customers can checkout on their own)
• Affecting CEC: Yes
• Ongoing Impact:
  • Customers are unable to checkout with CEC assistance
  • Customers are checking out on their own

Detail:

• we are currently investigating this issue

ETA:

Next update at 3:30pm

Please stay tuned for updates, as we will share more information as soon as it becomes available. We sincerely apologize for any inconvenience this may cause to your work. We understand the importance of your access to our service and appreciate your patience and understanding as we work diligently to resolve the issue.