Incident Notification - PLAs associated with new promo failing

Uptime Impact: 10 minutes and 53 seconds
Resolved
Resolved

All PLAs are working now.

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GCC Technology Team
Investigating

Summary:

Promos are causing associated Product PLA pages to fail. This has cause Google to remove them from their feed.

Impact

  • Incident Started: 4:30 am when Promo started
  • Affecting Customers: No - PLAs not in Google feed
  • Affecting CEC: No
  • Other department affected: Marketing
  • Ongoing Impact:
    • PLA pages have been removed from Google. After fix we need to get them reindexed.

Detail:

Issue with PLA page reading promo.

ETA:

We are reverting change and will have a fix tested today.

Slack:

#GCC-ProdSupport

Please standby for further updates, and we'll be in touch as soon as we know more.

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GCC Technology Team
Began at:

Affected components
  • Blinds.com
  • AmericanBlinds.com