Incident Notification - self-service M&I issues

We are pleased to inform you that the M&I issue has been resolved and all systems are now operating normally. Our team continues to monitor the situation diligently to ensure sustained stability. We sincerely appreciate your patience and understanding throughout this process.

We have identified the issue and we are currently working to resolve. Once this issue has been resolved we will send out an update. Until further notice, the M&I self-serve is not 100% operational.

Summary:

We are currently investigating an issue with self-service M&I on blinds.com and homedepot.com

Impact

• Incident Started: 10:52 is first mention in slack
• Affecting Customers: No
• Affecting CEC: Yes
• Ongoing Impact:
  • CEC is having issues with no address found with the self-service M&I on blinds.com and homedepot.com

Detail:

[What are we doing to fix it?]

• development was engaged and is trying to reproduce the issue.
• once we have validated the issue, we will respond with next steps..

ETA:

N/A

Please remain attentive to forthcoming updates, as additional information will be disseminated promptly upon availability. We sincerely apologize for any inconvenience this may cause to your work. We acknowledge the importance of your access to our services and appreciate your patience and understanding as we work diligently to resolve the issue.