Credit Card payment processing - THD Orange Pay Outage

Uptime Impact: 20 minutes and 55 seconds
Resolved
Resolved

The OrangePay incident is now resolved. Thanks for your patience.

Resolution:

THD Incident INC34553371 Service was restored at 8:16 AM ET. Teams backed out CHG0844176, (This change was to allow the SSCM to update the Microsoft PCs on VLAN30), restoring service

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GCC Technology Team
Investigating

Summary:

THD has been experiencing a wide outage preventing all our sites from processing Credit Cards payments through Orange Pay.

The outage started at 2:17 am CST and is still ongoing.

Available Workaround:

  1. Use PayPal
  2. Offline Order

ETA:

No ETA as of now.

Slack:

#GCC-ProdSupport

Please stand by for further updates, and we'll be in touch as soon as we know more.

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GCC Technology Team
Began at:

Affected components
  • Blinds.com
  • AmericanBlinds.com
  • JustBlinds.com
  • Blinds.ca