Avaya Email Notification Issue – Voicemail & Missed Calls

Avaya has implemented a fix, and follow-up testing indicates the incident has been resolved. We appreciate your patience while this was addressed. Please reach out to the Tech Deck if you encounter any further issues.

We continue to actively work toward resolving this issue. Following the initial fix, results have been inconsistent - some agents are receiving notifications while others are not, including non-GCC contact centers. The applicable Avaya messaging servers have been rebooted, and investigation is ongoing.

While we work toward full resolution, please continue to manually check the Avaya voicemail portal to ensure no messages are missed.

We have identified the issue and successfully validated the fix with a couple GCC CEC associates. The solution is currently being applied for those who reported the issue, and we are also verifying across GCC agents who have not reported any impact. We will provide an update once service has been fully restored. Thank you for your patience as we work toward full resolution. If you have any immediate questions or concerns, please contact the Tech Deck directly.

We are currently aware of intermittent issues impacting email notifications for Avaya missed calls and voicemails. We have partnered with THD and escalated the incident with Avaya for investigation.

While we work toward resolution, please manually check the Avaya voicemail portal to ensure no messages are missed. We will provide updates as they become available.

If you have questions or need immediate assistance, please contact your Tech Deck team directly. Thank you for your patience and understanding.