[Production Notice] - Issues with HomeDepot check-out on VPN

Uptime Impact: 2 hours, 42 minutes, and 15 seconds
Resolved
Resolved

We've worked with Home Depot and we've now resolved the incident. Thanks for your patience.

Resolution

Blocked as possible fraud due to multiple transactions from single IP address.

THD will try to whitelist IP address. We got contact info from both teams and will put in confluence.

Investigating

Summary:

Intermittent failure to accept payment on THD for about an hour. This affects some in the CEC.

Detail:

We've have a few issues and are about to reach out to THD with our findings.

Slack:

#GCC-ProdSupport

Please standby for further updates, and we'll be in touch as soon as we know more.

Began at:

Affected components
  • HomeDepot.com
    • Blinds Estimate Builder