Samples Site – UPS/WorldShip Scanning Issues Under Investigation

The issue impacting product scanning at the Samples site has been resolved. The fix has been implemented and validated across all four UPS WorldShip hosts, and scanning functionality is operating normally.

Thank you for your patience while our teams worked through the issue. We will continue to monitor the environment to ensure ongoing stability.

We have identified the issue impacting product scanning at the Samples site and have implemented a resolution on two of the four UPS WorldShip hosts. Scanning functionality has been validated and is operating normally on those systems.

Our teams are currently completing remediation efforts on the remaining two hosts. We will provide another update once all hosts have been validated and operating normally.

Internet service at the Samples site was restored on Friday at approximately 3:00 PM CST. Product scanning was initially successful following the restoration but began failing around 4:30 PM.

Infrastructure and Development teams worked throughout the weekend to investigate and rule out several potential causes. The issue remains unresolved, and troubleshooting efforts are ongoing this morning.

We will provide additional updates as soon as new information becomes available.