Incident Notification - All Sites - Slow response for user browsing

Uptime Impact: 8 minutes and 53 seconds
Resolved
Resolved

We've now resolved the incident. Thanks for your patience.

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GCC Technology Team
Recovering

We've fixed the core issue, and are waiting for things to recover.

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GCC Technology Team
Investigating

Summary:

Currently all sites are experiencing slow responses with spinning

Impact

  • Incident Started: 11:24am
  • Affecting Customers: All Customers impacted
  • Affecting CEC: All CEC impacted
  • Other department affected: unknown
  • Ongoing Impact:
    • pages are taking long time to respond to requests.

Detail:

[History] Prod teams are currently looking into the issue. Infrastructure has been brought into the discussion to assist with triage

ETA:

Currently no ETA. Next update will be at 12:00pm

Slack:

#GCC-ProdSupport

Please standby for further updates, and we'll be in touch as soon as we know more.

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GCC Technology Team
Began at:

Affected components
  • Blinds.com
  • AmericanBlinds.com
  • JustBlinds.com
  • Blinds.ca