Incident Notification - Home Depot M&I - Unable to Cart Measure

RESOLUTION: GCC Blinds team reported that IDM #301019351 was not allowing carting. IDM team flipped the THDOnline and STH Eligible Flag to True and the item is visible after the attributes were changed.

Worked with the following THD:

• Prabhu Jambulingam
• Evan Neenan

We've now resolved the incident. Thanks for your patience.

Update

We have identified the issue and have reached out to THD for a fix. We are currently waiting on a response and will escalate soon.

Notes:

The Ship to Home status was changed to false in IDM. This is causing a failure in the cart. We have created incident INC39755871to get the value changed back.

Issue:

THD is unable to cart a Measure. This affects the CEC and customers trying to cart a measure.

Status:

Teams are aware and are triaging the issue. We have reached out to multiple departments at THD for help on this issue.

Slack:

#GCC-ProdSupport

Please standby for further updates, and we'll be in touch as soon as we know more.