Production Notice - Payments Down

Uptime Impact: 20 minutes and 39 seconds
Resolved
Resolved

We've now resolved the incident. Thanks for your patience.

-- Resoultion --

Recovering

Recovering

THD is working on recovering the payments. We are seeing payments successfully go through.

Investigating

Summary:

At 10am payments started failing by THD (Orange Pay). We have reached out to various THD payment entities to get resolved.

Sites Affected:

  • Blinds.com
  • JB
  • AB
  • Blinds.ca
  • Countertops
  • Flooring

Alternative Methods of payment available

  • Paypal
  • Offline orders

Slack:

#GCC-ProdSupport

Please standby for further updates, and we'll be in touch as soon as we know more.

Began at:

Affected components
  • Blinds.com
  • Design Builder In Store
    • Countertops
  • AmericanBlinds.com
  • JustBlinds.com
  • Blinds.ca