Incident Notification - THD - M&I and Estimate Builder

Issue Root Cause: A misconfigured Service Mesh in the cart flow added "*" to the response header, resulting in CORS blocking the API call when the addToCart GraphQL endpoint is accessed from blinds.homedepot.com and install.homedepot.com.

The issue has been resolved. We thank our colleagues on the Cart, Service Mesh, and Traffic Manager teams for their help in resolving it.

Thanks to our Sales and Customer Success teams for your patience.

We are still working on deploying the fix to production.

Updated ETA: 6 PM CST

The issue has been identified.

We are collaborating with our partners to deploy the fix to production.

ETA: 30 minutes

Summary:

Users are unable to cart M&I and Estimates on THD.com

Impact

• Incident Started: 12:50PM
• Affecting Customers: Yes - M&I Customers and THD customers assisted by DCs
• Affecting CEC: Yes - M&I and Estimate Builder
• Other departments affected: NA

Detail:

The team is working with another team to resolve the issue. A temporary work around has been posted to the gcc_cec_techissues channel.

ETA:

No ETA as of now. we will send an update as soon as we have an ETA

Slack:

#GCC-ProdSupport

Please standby for further updates, and we'll be in touch as soon as we know more.