THD MeasureAndInstall Internal Search is down
Akamai Cache Clear of the following to restore: Internalsearch broken
- https://install.homedepot.com/js/vendor.js?nocache=1_0_0_0 Appointment information address template
- https://install.homedepot.com/js/schedule.js?nocache=1_0_0_0 Measure with template info
- https://install.homedepot.com/js/orderDetail.js?nocache=1_0_0_0 Misc
- https://install.homedepot.com/js/common.js?nocache=1_0_0_0
- https://install.homedepot.com/js/InstallSchedule.js?nocache=1_0_0_0
We've now resolved the incident. Thanks for your patience.
Summary:
THD M&I InternalSearch is down
Impact
- Incident Started: 9:05am tickets were submitted
- Affecting Customers: Yes
- Affecting CEC: Yes
- Other department affected: N/A
- Ongoing Impact:
- CEC is unable to search for M&I orders and unable to assist customers for M&I orders
Detail:
[History] Currently able to reproduce, started triage call.
ETA:
Unknown ETA
Slack:
#GCC-ProdSupport
Please standby for further updates, and we'll be in touch as soon as we know more.
- M&I Estimate Builder
-
Measure & Install (Internal)
- Internal Search
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