[Production Notice] - Issue with unresponsive pages on all sites (PIP & Configurator)

Uptime Impact: 1 hour, 4 minutes, and 2 seconds
Resolved
Resolved

We've now resolved the incident. Thanks for your patience.

Cause: 3rd party pixel pushed code that broke sites

Pixel - Impact Radius

Paul found and removed the pixel

Updated

Update

This is only affecting external customers. If you get calls from customers, we are working on this and hope to have it resolved soon.

Investigating

Summary:

Users are unable to click buttons and options on the PIP and Configurator for the past 10 minutes. This is affecting all users.

Detail:

We are looking into the issue.

Slack:

#GCC-ProdSupport

Please standby for further updates, and we'll be in touch as soon as we know more.

Began at:

Affected components
  • Blinds.com
  • AmericanBlinds.com
  • JustBlinds.com
  • Blinds.ca