GCC VPN Outage for 9/30

Uptime Impact: 3 hours, 10 minutes, and 13 seconds
Resolved
Resolved

We've now resolved the incident and will continue working to identify the root cause of this incident. We appreciate your patience.

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GCC Technology Managers
Updated

We are actively investigating the issue and working toward a resolution. At this time, no estimated timeframe for restoration is available.

Please note:

  • Home office network connections are not impacted.
  • Global Protect VPN is operating normally for users on MAC or THD imaged laptops.
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GCC Technology Managers
Investigating

Our Infrastructure team is aware of an ongoing service outage impacting new GCC VPN connections. We are actively working on a resolution and will provide an update ASAP.

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GCC Technology Managers
Began at:

Affected components
  • Infrastructure
    • VPN