Missing tax on Autobahn orders

9/1/2025

• 9:40pm : Core Dev Managers were alerted by Ben Wilson that orders were not having tax applied to them
• 9:44pm : BigMike started investigating
• 9:55pm : enabled tax backup
• 10:08pm : BigMike sent production notice

9/2/2025

• 6:30am : Sucharita reached out to Avalara for support
• 7:00am : Zoom call with Avalara to debug..determined that GCC was missing taxes for all states other than Texas
• 11:28am : disabled tax backup (taxes were still missing from states other than Texas)

9/3/2025

• 9:30am : GCC Accounting met with Avalara to update taxes and Avalara started investigation into cause of issue
• 4:43pm : Ralph (THD Tax Manager) updated all websites for taxes (BC, JB, AB, and THD)

9/4/2025

• 11:01 : BigMike sent production update resolution

We've now resolved the incident. Thanks for your patience.

We have confirmed the issue with our 3rd party taxing solution (Avalara). They are actively working to resolve the issue. It is still impacting a small subset of our orders and this has been relayed to our accounting department for awareness.

As soon as we have a solution in place from Avalara, we will have another notice sent out.

We have enabled our backup TAX software and are seeing taxes being applied now.

we are still investigating the issue, but this workaround is in place for now.

Summary:

Taxes are not being applied to Autobahn orders

Impact

• Incident Started: 9:33pm
• Affecting Customers: Yes
• Affecting CEC: Yes
• Ongoing Impact:
  • All orders coming in to Autobahn have no tax applied to them

Detail:

[History] We are currently triaging the issue to determine the cause of the issue

ETA:

Once we have determined the issue we will broadcast next steps

Please stay tuned for updates, as we will share more information as soon as it becomes available. We sincerely apologize for any inconvenience this may cause to your work. We understand the importance of your access to our service and appreciate your patience and understanding as we work diligently to resolve the issue.