Blinds.com Pages Unresponsive
- #gcc-cec-techissues first notice here
- BigMike created prod teams call at 11:20am
- BigMike sent out prod notice (sorry app) at 11:34am after fully identifying issue was ONLY on BCOM.
- dev restart of bcom web servers
- PLP was still not responsive after reset
- dev restart of bcom web servers (take 2) at 11:27am
- tested all GCC sites from homepage to configurator
- BigMike sent all clear notice at 11:34am
- Resolution: excessive load with connections to web servers...possible bottle neck in Elastic.
We've now resolved the incident. Thanks for your patience.
Summary:
Blinds.com Pages Unresponsive (spinning)
Impact
- Incident Started: 11:11am
- Affecting Customers: Yes
- Affecting CEC: Yes
- Other department affected: All
- Ongoing Impact: unable to view categories
Detail:
[History] We have identified the issue and working to resolve
ETA:
Unknown ETA
Slack:
#GCC-ProdSupport
Please standby for further updates, and we'll be in touch as soon as we know more.
- Blinds.com
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